Where is it wet, and how do you know?
Ask to see the moisture readings and where they were taken. A sketch or photos of the wet area make it easier to follow progress.
What has to come out, and what can stay?
Some materials dry in place and some do not. Ask why each item is being removed, especially cabinets and flooring.
How long will the equipment run?
Ask for an expected range and how they will decide when to stop. The answer should be the readings, not a fixed number of days.
Who talks to my insurance company?
Find out whether they send photos, readings and the estimate to your adjuster, and whether you need to approve anything first.
Can we stay in the house?
Usually yes for clean water, with some noise from the equipment. Sewage cleanup or a large affected area may mean staying out of certain rooms.
Who handles the repairs afterward?
Ask whether the same crew rebuilds, and how the drying and repair estimates fit together so nothing falls between them.
